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JWST NIRCAM M42 issue

7 months ago • updated by 7 months ago • 1

Cannot see the latest JWST M42 images from NIRCAM. They are in the news and it only shows black.

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Hi,

Many thanks for your message. Unfortunately the machines used to create the background skies (HiPS) were being upgraded last week and it took longer than expected, and all HiPS updates were on hold (including the M42 region).

The updating of all HiPS has been restarted again and these images will be generated and visible soon in ESASky. Sorry for the inconvenience.

Many thanks for contacting us and for using ESASky.

Best regards,

Debbie, on behalf of the ESASky team

Customer support service by UserEcho